Gksoft
Refund and Returns Policy
Thank you for choosing GKSoft plugins.
By purchasing or downloading any of our plugins, you agree to the terms and conditions described below.
These terms apply to all products sold or distributed under the GKSoft brand.
Licensing and Usage
All plugins are licensed under the GPL v2 or later license unless stated otherwise.
Each purchase grants you the right to use the plugin on your own or client websites according to your selected license type (Single / Unlimited / Developer).
Redistribution, resale, or unauthorized sharing of plugin files or license keys is strictly prohibited.
Product Delivery
Upon successful payment via Stripe, your license key and download link are automatically delivered to the email address you provided during checkout.
If you do not receive your license within a few minutes, please check your spam folder or contact our support team.
Support & Updates
All active license holders receive free updates and priority support for the duration of their license period.
Support includes bug fixes, configuration guidance, and compatibility updates with the latest WordPress versions.
Customization requests or feature extensions are not included in standard support but may be offered as a paid service.
Refund Policy
Because our products are digitally delivered software, refunds are issued only under the following conditions:
- The plugin does not function as advertised and our support team is unable to resolve the issue within a reasonable time.
- Duplicate purchases made by accident.
Refunds are not provided in the following cases:
- Conflicts caused by third-party plugins, themes, or custom code.
- Customer changes of mind or mistaken purchases.
- Lack of technical knowledge or failure to follow setup instructions.
- Incompatibility with server environments not meeting the plugin’s requirements.
All refund requests must be submitted within 14 days of purchase.
Refunds are reviewed manually and may take up to 5–10 business days to process via Stripe.
Third-Party Software Conflicts
Our plugins are tested on clean WordPress installations with standard configurations.
If you experience issues caused by other themes or plugins loading duplicate scripts (e.g., Google Maps API), these are considered external conflicts.
GKSoft may assist in resolving such issues but they do not qualify as a refund reason.
Liability
Under no circumstances shall GKSoft or its developers be liable for any damages, data loss, or business interruption resulting from the use or inability to use our software.
You are responsible for regular backups and testing in a staging environment before deploying updates to a live site.
Payment & Disputes
All payments are securely processed via Stripe.
If a chargeback or dispute is initiated, your license will be automatically suspended until the case is resolved.
Repeated or fraudulent disputes may result in permanent account termination.
Contact
Please contact our Support Department with any questions or concerns regarding this Policy.